Refund policy

Return Policy

All products are custom made-to-order specifically for you. Because items are manufactured on demand, we do not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, or ordering the incorrect size.            

 Final sale items to exclude tagged products from return requirements.             

Damaged, Defective, or Incorrect Items

• Reporting Window: Any issue with damaged, defective, or incorrectly printed items must be reported within 30 days of delivery.

• Resolution: If your item arrives damaged or misprinted, we will issue a free replacement or a refund.

• Process: Email contact@tom-ritchie.com with your order number, a brief explanation of the issue, and clear photos showing the damaged item. Do not return items without contacting us first.

Lost Packages

• Reporting Window: Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

• Resolution: If tracking confirms the package was lost prior to delivery, a replacement will be processed to you.

Address Errors & Unclaimed Shipments

• Invalid Address: If you provide an incorrect or incomplete shipping address, the package will be returned to our fulfillment facility. You will be responsible for the reshipment costs once an updated address is provided.

• Unclaimed Packages: Shipments left unclaimed at local post offices or pickup points are returned to our facility. Re-shipping fees apply to send the package back out. Unclaimed items not re-shipped within 30 days are donated.